Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Apple Home Advisor Job in the UK

Job Description

We are looking for an enthusiastic and customer-focused Apple Home Advisor to provide technical support to customers in the UK. As an Apple Home Advisor, you will be responsible for delivering an exceptional customer experience by solving technical issues related to Apple’s products and services.

The ideal candidate will be passionate about technology and delivering world-class customer service. You must be able to provide technical support and troubleshoot Apple products including iPhones, iPads, MacBooks, Apple Watches, Apple TV and more. You will provide guidance, help and support to customers through phone, email, chat or any other relevant channels.

Your duties and responsibilities will include:

• Providing technical support and troubleshooting issues related to Apple products
• Delivering an exceptional customer experience by resolving customer issues quickly and effectively
• Working closely with customers to diagnose and troubleshoot issues with Apple products and services
• Analyzing and identifying recurring issues to improve product quality and customer experience
• Delivering Apple’s commitment to customer satisfaction through world-class customer service
• Continuously self-educating and staying up-to-date with Apple products, services, and technologies
• Operating within a team environment, sharing knowledge, and collaborating with colleagues and managers as needed

Requirements

• Proven experience providing technical support and troubleshooting skills for Apple products and services
• Ability to work independently in a virtual environment or an office environment
• Excellent problem-solving skills, ability to think critically and creatively
• Outstanding verbal and written communication skills
• Good knowledge of Apple products and services
• Strong customer service skills, ability to build rapport with customers effectively
• Ability to multitask, work independently, and in a team environment

Qualifications

• Bachelor’s degree or equivalent experience
• Fluent English language skills, both written and verbal
• Strong organizational skills, attention to detail, time management, and follow-up skills
• Ability to meet and exceed customer expectations in a fast-paced environment

Benefits

We offer a competitive salary package and a dynamic work environment with flexible work hours. In addition, we offer:

• Health and dental insurance
• Pension plan with employer contributions
• Opportunities for internal training and career development
• Employee discounts on Apple products
• A chance to work with a world-renowned technology brand with a commitment to innovation and excellence
• A supportive and inclusive work environment where everyone’s unique talents and skills are valued

How to apply

If you’re looking for an exceptional opportunity to work in a tech company that is committed to delivering world-class service and innovation, please apply to join our team today. Submit your CV and a cover letter highlighting why you are the ideal candidate for this role. We look forward to hearing from you!