Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Apple Work From Home Jobs

Position: Customer Service and Support Representative

About the Company:

Apple is one of the leading technology companies in the world, widely known for its exceptional products like the iPhone, iPad, and MacBook. With its headquarters in Cupertino, California, Apple is a company that constantly strives to innovate and push the boundaries of technology.

About the Role:

As a Customer Service and Support Representative, you will be an integral part of Apple’s customer service team, providing excellent service and support to Apple customers. Your role will be to respond to customer inquiries via phone, email, and chat, and resolve issues they may have with Apple products and services.

Responsibilities:

– Deliver exceptional customer service and support to Apple customers
– Resolve customer issues via phone, email, and chat
– Offer technical support and troubleshooting assistance to customers
– Collaborate with other teams to escalate and resolve complex issues
– Utilize Apple’s customer service software to track and resolve customer inquiries

Requirements:

– Strong oral and written communication skills
– Proficiency in using Apple products and services
– Capability to work in a fast-paced environment
– Ability to work independently and be a team player
– At least 1 year of customer service or support experience

Qualifications:

– At least a high school diploma or equivalent
– Strong problem-solving skills
– Ability to adhere to Apple’s customer service metrics and standards
– Proficiency in handling technical support and troubleshooting customer inquiries
– Excellent time management and organizational skills

Working Conditions:

You will be working remotely from your home and must have a quiet and distraction-free workspace. The role will be demanding and require multi-tasking and handling several different customer inquiries simultaneously. Additionally, there may be some occasional weekend and night shifts.

Salary and Benefits:

Apple offers a competitive salary that is commensurate with experience, and you will also be eligible for the following benefits:

– Health insurance and medical coverage
– Dental and vision insurance
– Paid Time Off (PTO)
– 401K Savings Plan
– Employee Discounts
– Career Development programs

How to Apply:

If you are interested in this position, please submit your resume to the email provided. Our recruitment team will review your application, and if you meet the qualifications and requirements, we will contact you for an interview.

Apple is an equal opportunity employer and encourages people with disabilities, minorities, veterans, and women to apply for this position. We are committed to creating a diverse and inclusive workforce.

Join Apple’s dynamic customer service and support team, and be part of a company dedicated to innovation and excellence.