Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United Kingdom
This job is only available through FlexJobs
Full Job Description
Customer Service Specialist – Remote (UK)
Our dynamic and friendly team is looking for a customer service specialist to join us remotely in the UK. As the first point of contact for customers, you will play a vital role in ensuring we provide exceptional service. The ideal candidate should thrive in a fast-paced environment, have excellent communication skills and be passionate about delivering outstanding customer experience.
Key Responsibilities
- Respond to customer queries via email, chat, and phone promptly and efficiently
- Resolve customer complaints in a timely manner
- Actively listen and empathise with customers
- Use product knowledge to provide customers with necessary information and support
- Ensure customer satisfaction is achieved and exceeded whilst adhering to company policies and procedures
- Collaborate with other departments to resolve any customer issues
- Handle complex and escalated complaints with sensitivity and professionalism
Qualifications and Requirements
- Possess exceptional customer service skills
- Excellent oral and written communication skills
- Good problem-solving skills with a can-do attitude
- Experience in a busy customer service environment
- Ability to multitask and work well under pressure
- A reliable and stable internet connection with a suitable workspace
- Proven abilities in adapting to new technologies and processes
- The flexibility to work shifts and weekends where required
Benefits
- A competitive salary
- A flexible schedule with remote working capabilities
- Training and development opportunities
- An inclusive and friendly work environment
- An opportunity to join a dynamic and growing company
How to Apply
If you feel that you are suitable for this role, apply with your CV and cover letter. Our recruitment team will review your application, and we’ll be in touch if we believe you’re a good fit for the position.
We are an equal opportunities employer and ensure that all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
