Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United Kingdom
This job is only available through FlexJobs
Full Job Description
Remote Night Jobs Available Now
About Us
We are a growing tech company committed to developing innovative solutions for businesses. Our team is made up of driven, talented individuals who share a passion for using technology to solve complex problems. We are looking for remote employees who are willing to work night shifts.
Job Title: Night Shift Customer Support Representative
As a customer support representative working the night shift, you will be responsible for answering customer inquiries via phone, email or chat. You will serve as the first point of contact for our clients and assist them with issues or concerns they may have regarding our products and services.
Responsibilities
- Provide exceptional customer service that exceeds customer expectations
- Respond to customer inquiries via phone, email or chat
- Document customer interactions in internal systems
- Troubleshoot technical issues and escalate complex problems to the appropriate team member
- Manage customer complaints and resolve conflicts
- Identify and escalate potential issues to management to improve the overall customer experience.
Requirements
- Excellent communication and interpersonal skills
- Ability to work independently
- Strong problem-solving skills and attention to detail
- Ability to remain calm under pressure and handle difficult customer situations
- Prior customer service experience preferred but not required
- Experience with Salesforce, Zendesk, or other CRM software is a plus.
Compensation and Benefits
- Hourly rate negotiable depending on experience
- Health benefits package available
- Paid time off
- 401k program with matching incentives
- A supportive work environment that values career development
How to Apply
If you meet the qualifications listed above and are interested in this position, please submit your resume and cover letter to us. Please include Night Shift Customer Support Representative in the subject line of the email. We look forward to hearing from you!
Equal Employment Opportunity
Our company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
