Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Join our dynamic team as an Amazon Online Customer Service Representative in the UK

Who are we?

We are a leading online retail company with a global presence. Our mission is to provide an unparalleled shopping experience to our customers across the world. We are committed to customer satisfaction, and we believe that our employees are the key to our success.

What is the role?

As an Amazon Online Customer Service Representative, your primary responsibility is to provide an exceptional customer service experience to our customers. You will be responsible for handling a variety of customer inquiries, solving problems, and providing solutions, all while maintaining a high level of professionalism and customer service.

What does a typical day look like in the role?

You will be answering customer inquiries via email, chat, and phone calls. Your responsibilities include:

• Assisting our customers in resolving issues with their orders, such as returns and refunds.
• Providing product advice, including product information, available options, and pricing.
• Escalating unresolved issues to a senior team member or management and ensuring follow-up until resolution.
• Assisting customers with Amazon website navigation, technical issues, and troubleshooting common problems.

What are we looking for in a candidate?

We are seeking candidates with excellent communication and multitasking skills. The ideal candidate would have:

• A minimum of one year experience in a customer service role.
• Excellent organizational and time management skills.
• The ability to work independently and in a team environment.
• Familiarity with Amazon website navigation and operation is preferred but not required.
• Availability to work flexible shifts, including weekends and holidays.

What are the benefits of working with us?

We offer our employees:

• A competitive salary with attractive benefits and a comprehensive healthcare plan.
• A dynamic work environment with a supportive team.
• A comprehensive training program to ensure your success in the role.
• An opportunity to grow your career within the company.

How to apply for the role?

If you are interested in this exciting opportunity to join our team, send us your updated CV and cover letter outlining your relevant experience. We thank all applicants for their interest; only successful candidates will be contacted for an interview.

Join us now in providing excellent customer service to our growing base of customers worldwide!